Plex playback error please check that the file exists and the necessary drive is mounted. Enable "Set permission recursively:" to update the files that are already in the dataset. " Currently on DSM 7. ) The TS-253Pro has a very LOW POWERED cpu in it. Is there any way to get windows 10 to connect to the SMB share and plex to see the files again or should I just delete everything and try over again. Nov 27, 2022 · You could check out the oracle free tier VPS (which is completely free to use). I deleted the library database file and added all of the shares back and that h Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. 1. (And if @7ABt6kB is correct, the latest PMS version may have changed either of those protocols (breaking its Jan 11, 2013 · Plex will still try to transcode it. Try scanning the May 29, 2023 · Plex installed without any problems, and started successfully. ). Feb 19, 2024 · Playback Crash (Windows 11) Plex Media Server Desktops & Laptops. Secondly, it won't even play any of the Plex channels, such as Cnet or the Apple trailers! Something is very wrong here. Steps to reproduce: Start playing a file in the web client (google chrome/firefox) Refresh the page. server-windows, player-windows. This is on all the videos. Does anyone's AirPlay work with Plex Home Theater? Bonus points if it's the most Oct 25, 2021 · Here's how to assign the necessary permissions to Plex in DSM 7. txt file for editing: sudo nano /boot/cmdline. Step 2. i'll keep trying other methods. Select the "Uninstall only" option. 6. Check the media file itself: It's possible that the media Jun 22, 2014 · The reason Plex can't read below a certain point is default linux permissions. The second installation make take some time, depending on the size of your collection. Aug 23, 2020 · Aug 23, 2020 13:00:16. Nvidia drivers are current on the server. It’s imposable to get through a show without restarting because of it, often multiple times. And anytime I click a show or movie, it says “Playback Error: Please Check Permissions for this File” Jan 16, 2017 · Just as a followup, I installed the sub-zero plugin via the Install Channels option since they specifically tell you to do it that way in the official install instructions and it installed fine…no errors when going into the config via the Channels section. They produce vertically integrated electric vehicles, batteries, solar, and AI software and hardware solutions. Uninstall the previous DSM package if still installed. Player Version#:1. Aug 8, 2021 · server-synology. is an energy + technology company originally from California and currently headquartered in Austin, Texas. plex. Save the changes. MP3) stored in a root directory (D:\Music) defined in the library. i recently link media library to plex server and all the media starts to pop up, however as I proceed to tidy the file naming in my Libary in Synology folder side i realised my plex do not refresh the names of the movies titles, and worst it can no longer be played as it Dec 28, 2020 · The command line acts with root permission. Fix 2: Check The Plex Playback Server. Hello, I decided to scan the HDD with smartmontools on proxmox, after the scan when I go to plex (which is on a Ubuntu VM, I did the scan on proxmox server itself), I can't play any videos, when I go to library settings, it doesn't see the mounted drive files. To do the same, open the app on your TV, navigate Settings > Advanced Jan 4, 2024 · To perform a Plex database repair (the steps on Windows, macOS, and Linux are similar, check details here >> ): Step 1. To give another user access, you do that from the GUI. All at the same time (plex supports multiple servers) I have also run the PVR on the Plex server on the shield, and it saved the recordings on a share on the NAS, through WIFI (5Gz frequency). Its a little tricky to setup and the resources are a bit limited (it's an ARM instance with 4x3GHz, 24GB RAM and a 4Gb/s connection), but there is a nice guide on the discord channel. I recently updated Plex Media Server on my Synology NAS manually to the latest version (1. S. We hope this helps. RWH-Bux August 8, 2021, 2:29am 1. 40 gigahertz Intel Core i7-3770 256 kilobyte primary memory cache 1024 kilobyte secondary memory cache 8192 kilobyte tertiary memory cache 64-bit ready Multi Core (4 total) Hyper-threaded (8 total) Windows 7 Professional (x64) Service Pack 1 (build 7601. It complains that all my media is inaccessible. Installing the server software on a PC or NAS can turn your home or office into a connected hub that can stream all kinds of media. Ipads and iPhones. It all works. Considering that before plex I could play any video file I wanted this is obviously a step back. – Uninstall & ERASE DSM 7 Plex app…. I'm wondering if this may be related. Jul 18, 2023 · If the Plex app is not working on your smart TV and get unexpected playback problems, you need to allow insecure connections. ” This has occured 3-4 times over the last 2 days. I don't think this is a Plex fault (although I'm not 100% sure). When I add the google drive which I mounted, Plex does not show the contents of it. Apr 25, 2017 · This has been working fine for many months until the last week when WDMyCloud was updated to the latest firmware (v04. 4881 I upgraded to DSM and followed carefully all related Plex instructions. Cannot access/run any media on any Plex device. Directory read permission is in two forms. I know the file is there since I can play it back fine on my mac using the Plex app there. 32. #. Hello, I followed this guide - Plex on Docker on Synology enabling hardware transcoding to try and get hardware transcoding working on my Synology DS920+. e. Within Plex Web App, both from the Server as well as from a local client, within the Folders view every attempt to play an audio file located in the root directory by clicking the ‘play so that ALL works. mp4" Aug 23, 2020 13:00:16. Feb 16, 2024 · Refreshing the browser page. Since then the library stopped updating and I cannot play any files. 0. 040 [11488] ERROR - Couldn't check for the existence of file Drives are mounted. Had everything setup for remote access via a port forward and it was all working great. Next, type 'cmd' inside the text box and press Ctrl + Shift + Enter to open up a Command Prompt. Which was in fact redundant because I am also using full disk encryption. 9 KB) I have a library defined (“Music”), with audio files (. When I try to navigate to "add folder" to my library, Plex just can't see the folders ( pic Sep 18, 2021 · Please check that the file exists and that the necessary drive is mounted". 29. Instead, the app (for both Android and iOS) works wonders. I could then setup the plex libraries and voila I could se the video folder, music folder and photo folder. I am running PMS in a Docker container, I alreday had a container created before staring the guide and one of the steps was to export the settings to change them re-import them, this results in creating a new container. 2. Other file types seemed ok as far as I can tell but guessing they were likely AAC and didn't need transcoding, I unfortunately didn't pay much attention to the files that were working properly and was only check ones which didn't work. Plex application settings: Not sure why, but 'TV Shows' is seeing double, but even both added gives nothing in return: S. So it was likely one of these changes that broke the permissions. The fix is in Plex Web and initially is available in the hosted Plex Web that is on https://app. Plex will use a codec that is installed on the server to transcode the file. #! /bin/bash. 2 FIXED: Discover Together: Fix “New Activity” zIndex. zip (5. 21. Jan 6, 2023 · Fix 1: Check Your Internet Connection. 3876-3c3adfcb4 Hi-- I am seeking help as I am at a dead end in solving this stubborn “Please check that the file exists and the necessary drive is mo… Nov 30, 2021 · 1. g. OttoKerner February 16, 2024, 6:34pm 4. When Plex Media Server determines that a media file requested by a client cannot be direct played by the client, Plex will attempt to transcode the file before sending it to the client. Comparing the path of the problematic media. Install DSM 7 Plex again. It all worked fine for a long time. Is that path still valid ? Have the files been moved ? You can perform a re-scan (arrow in a 3/4 circle in the top right of movies/tv shows) to find the most recent file locations. Uninstall Plex through DSM 7 Package Center (this way, PlexMediaServer user will persist). The only way to fix it for me is to restart the shield. 5 KB) When playing a movie ( The Longest Yard) on the Plex Server through the . 05. To do some troubleshooting, I tried a "movie" file the exact same way, and it worked without issue. You may be able to run sudo mount -a and/or sudo service plexmediaserver restart instead of rebooting. I'm getting a similar notice. Under files it will list the path it is looking for the file. every single one says that there's a 'playback error' my iptv works just fine on my phone still. I've verified that all my files are there and restarted the Plex server, but it was the same. "File associated with this item is not accessible by the server. The CPU does have limited HW acceleration capabilities, but those are ONLY supported via HD Station with a 3rd party app like KODI, etc. com (beta) offering full Oct 1, 2023 · By my local HDD is seen just fine and I can still see my videos there. Check if volume is mounted with nonexec. Code: Select all. 1-42218 I had originally installed plex on DSM 6, and it was working at that stage. Using built-in or third-party tools, like SQLite3, can help us resolve database corruption. BUT i still can't get plex to play ANY channels. If you have a failed migration with all data still in the Plex shared folder. At this point it will try to auto-play the file that was previously playing, and will fail. Oct 28, 2023 · Server Version#: 1. Windows 11 Pro (server and player) Plex Media Server. Nov 15, 2020 · Updated migration instructions with screenshots in next post. Power goes out today and after it comes back on, anytime I try playing media i get "Playback error, please check that this file exists and the necessary drive is mounted" Solving playback issues Hi , Thank you for keeping us posted! We will be more than happy to assist you further. ". Possibly more information - I'm also using Windows Server 2012 R2, which seems to have at least one service that causes issues with controlling Plex via the website. If I use the Mac to add new content to my Library and then toggle the HDMI to continue working, the server will run for some time before stopping suddenly, telling me to "Please check that the file exists and the necessary drive is mounted. Turning the TV off and on and then restarting the Plex App normally sorts it out for another 30 minutes or so. Optimizing the database often restores order and improves overall server Open the cmdline. As PlexMediaServer user already exists, it will start proper migration. 99. I use UNC paths for media library mappings, so it is not an issue Feb 15, 2015 · Yes. This past year something seems to have happened. Dec 20, 2023 · Server Version#: Version 1. Remember, you need to type the command correctly. Do the following for each of your media shares. # media server to access media on an external USB drive. Select Shared Folder, choose Plex, and hit the Edit button. Synology DSM 7. A Plex user should consider comparing the path of the problematic media with a normal one to check any extra words, missed words, or blanks. I've backed up my server files (and renamed the folder located in "C:\Users\ [USER]\AppData\Local\Plex Media Server", and fresh installed Plex Server for Windows "1. On the Plex web player on Windows, Samsung TV and android phone, it says ‘Please check that the file exists and the necessary file is Jul 10, 2023 · Everything is the current version on both the server, and the AppleTV 4K. May 10, 2019 · Click Shared Folders. Nov 7, 2023 · Yesterday, on the Roku TV, I went to access the Plex channel(as I normally do) to view a video file categorized as a TV show. Jul 21, 2023 · Please verify that the file exists and the necessary drive is available. This procedure is intended for use with the dpkg package Jan 7, 2015 · "Please check that the file exists and the necessary drive is mounted. I have updated Plex, & my server in an effort to try to fix it. Jul 19, 2018 · Define "played properly" and how exactly you are playing the files (set-top box, tv dlna client, etc. 5798 Player Version#: Roku and Web Logs: Plex Media Server Logs_2022-05-18_14-10-12. Furthermore, Plex is an enourmos resource hog. I tried updating today in case that’d fix it, how Hey all, recently set up a PMS with a DS218. I was tired and didn't feel like troubleshooting so I just went to bed. I searched the forums and this has come up be "Please check that the file exists and the necessary drive is mounted" s1001 (Network) "Exception caught determining whether we could skip '[ShowNameHere]' ~ Null value not allowed for this type" I just completely recreated my Plex server to have a fresh start, so the libraries are still scanning. Highlight one media share. by sharper9 » Thu Oct 22, 2020 5:55 pm. mp4": boost::filesystem::status: Not enough quota is available to process this command: "H:\Media\Movies\Joker (2019)\Joker (2019). The extensions on the library are the same, but when I add a folder to a library and click on the External HDD folder, it doesn’t open in there. 6364 Player Version#: I am new to Plex server hence may not be familiar with the settings. 16. 87. log (891. 7 MB) 3. 4. Save and exit the file by pressing CTRL + X, then Y, and finally Enter. P. In your dataset permission, the one you want to share with the jail, you need to have the following settings under "Mode": Other => Read => enabled. 7557 Running Plex Media Server on a 2023 Mac Mini with OS Venture and for the last week i’ve periodically received the tag line message when trying to access files from my TV Show library. My first thoughts were that the TV doesn't support the MPEG2 TS feed from the HDHomeRun, and my NAS is not powerful enough to transcode. Fix 6: Disable VPN. Check the box for Plex and give it access to the share at whatever level you like. May 18, 2022 · Server Version#: 1. This is when I got the error, and it would bump back to the menu screen in Plex. Sep 23, 2012 · Anyway, that asideI think there is more to this problem than just the transcoding issue as even files I have prviously put the correct format that will play if transferred directly on my iPad won't play over Plex. I tried uninstalling and reinstalling plex, but that didn't seem to work either. Other=> Execute => enabled. At the end of this file, add the following line, replacing YOUR IP with the IP address obtained earlier: ip=YOUR IP. I'm having the same problem but on PC. Jan 21, 2024 · While the drive is mounted, and the server seems to see all movies and tv shows that are in the mounted drive. Feb 3, 2017 · Online trailer playback is always dependent on the online servers providing those trailers, and it's also dependent on the precise protocols used by PMS for trailer interaction with those servers as well as with the Plex clients. Mar 2, 2024 · Plex Media Server. 'r' is to read the names of the files in a directory I have both used the Plex server running on the shield, and running my NAS, and played the media on the Shield, or on a ROKU TV. " Jul 21, 2023 · Please verify that the file exists and the necessary drive is available. Fix 5: Change Transcoder Settings. An unoptimized or corrupted Plex database can trigger various issues, including library loading errors. Sum Up. 0 External 3TB media drive with movies, tv, etc. # This file is a list of shell commands for the. 0: Go to Control Panel. Feb 19, 2024 · There is often several of these that are thrown while watching a single TV episode. Jun 5, 2020 · Then run Plex and in Plex you can set the file locations Settings --> Manage Libraries -->Movies-->edit-->add folders For TV, video, etc choose the appropriate library. I assume that this relates to your comment in the Note How do I give Plex Media Server the read permissions to that folder? For the record, it was definitely files that had E-AC3 audio that were not transcoding properly. 0-41890 now installed. But when trying to play 4k files (direct play), we keep getting an error: Playback Stopped - Couldn’t retrieve the play queue for this item. PLEX Media Server (PMS) version installed: 1. 24546) Install If I try to play any files on the MacBook through the Plex server I get a similar message saying "Please check the permissions for this file. Now repeat the above sequence for each of your media shares in use by Plex. Since the update, playing any media returns a pop-up that reads: "Please check that the file exists and the necessary drive is mounted. The first path is your path to your NAS media share and the second one is the path in the jail that is symbolicly linked to your NAS media. Jan 25, 2019 · Jan 25, 2019 20:06:22. Feb 15, 2024 · Next, we tackle the heart of Plex’s performance — the database. Credit: htpcguides. 00-315). Server Version#:1. If the network connection is slow or unstable, it could cause issues with playback. Click “Run”. If you have Oct 18, 2018 · I have added a new library and the media is found in plex, click play on another device and the streaming starts… However, ~25 mins in to my stream, I am greeted with the following Plex error: Playback has been stopped because the connection to the Plex Media Server has been lost. com. If it is the latter then plex probably doesn't have permission to access those files and you need to look into that and set the permissions correctly. 40. Once I restarted my computer, Plex was able to access the folders on the external drive. " The database also doesn't appear to update when I re-scan the directories. The drive that contains the Plex transcoder directory must be mounted with the "exec" option. 24. Feb 23, 2022 · We have a fix for the issue of DVR Live TV streaming failing sometime after start. " Checking on the MacBook that's running Plex server though I can access the files just fine and when I try to play them through a Boxee box that's also connected to my network I don't have any issues either. Jun 20, 2019 · I have been using my backup script for backing up Plex metadata for several months and a couple of weeks ago I started having the following problem: after the script restarts the PMS process (the script stops PMS, performs backup, and starts PMS), the PMS instance seems to lose ability to see the NAS share hosting media files. Join the community discussion for assistance. Their mission is to accelerate the world's transition to sustainable energy. 352 [0x80b501b00] DEBUG - handleStreamRead code 2: End of file Does anyone have a hint for this issue? P. The files are available, and I’ve been able to access them locally. Jan 22, 2016 · "Please check that the file exists and the necessary drive is mounted. Best regards, John PLEX help. Here are the steps I took when creating the Jail in the first place. " This happens on every single file in my Plex and it shows "Unavailable" next to everything. LG TV, Sony TV or NAS -TS251A. Fix 4: Update Display Drivers on your PC or Mac. Even though the files were direct playing, I have disabled hardware support but with no change. DSM will start Plex and let us know it’s “Running”. When you first setup your NAS, you must have created some accounts, you just need to go back and re-apply the permissions. Fix 7: Permitted Connections. As I could and still can see thumbnails for all pictures and videos I assumed all was working well. Please check that the necessary file exists and the necessary drive is mounted. 5929-a806c5905" (newest version as of this post). Please ensure the server is available and retry. Plex seemed to work very fast as did the VM i created. Otherwise, you won’t be able to see the list, as you can see below. Please verify that the file exists and the necessary drive is accessible. (The Vm was somewhat slow on the core version on the same computer) Thanks for all the info /John Mar 4, 2019 · The command "iocage fstab -a plex /mnt/tank/media /mnt/video nullfs rw 0 0" creates a symbolic link between your NAS media share and your jail. Jul 5, 2020 · Hi there, I am very new to Plex and Rclone as well as Linux so forgive me for my lack of understanding. Plex can see the volume but none of the folders inside. Thanks, Robert Oct 9, 2012 · This is how I enabled Plex Server to see my exFAT formatted USB3. In regards to Plex, while is CAN support HW accelerated Jul 9, 2017 · This document is of primary interest to anyone who has connected USB drives or has media on other internal drives but user plex can’t access it due to Linux’s default security mechanisms. WARNING: This procedure will not work for SNAP, Docker or other container mechanisms unless expressly handled within the confines of the container. 23. # Raspberry Pi to fix groups and permissions to allow the Plex. For that reason it appears to be impossible to actually play any video files through plex. I can also play the same file (m4v) back using QuickTIme player. This week, something changed. Fix 3: Restart Plex Server App. Plex Web Announcements. I have heard that it may be an issue with permissions, but can't seem to figure out a fix. Jun 26, 2020 · I am also having this problem. S2: i`f i`m starting the Plex on TV, i`m able to saw a movie, but subtitle from folder it`s not being picked. This page is community-driven and not run by or affiliated with Plex, Inc. Please try again. See release notice for Plex Web 4. Apr 11, 2023 · The easiest way to check this issue in my case was df -h, which says to me that it was recreating the folders/files on the VM's hard drive's space rather than the share. Press Windows key + R to open up a Run dialog box. The file associated with this item is not accessible by the server. I am having difficulty with plex. If anybody wants a straight solution go to library in account settings and click advanced settings click allow media deletion go back click on your movie click get info and delete the path/directory to remove it completely forcefully thank god. For questions and comments about the Plex Media Server. TeslaTheater. Edited June 27, 2019 by imyourdaddy For questions and comments about the Plex Media Server. Installation of both went smoothly. i rebooted my modem, router and switch for over 5 minutes as well as rebooted pc etc Here are a few potential causes and troubleshooting steps you could try: Check your network connection: Make sure that your Roku players and your Plex server are connected to a stable and fast network. Plex's cache might show everything correctly, so you should check through the VM's OS instead. Some people have recommended adding flags to the line when I mount the drive but I Tesla Inc. If the codec does not exist on the server, then Plex won't transcode the file, and Jan 23, 2023 · I'm unable to see my Media content. Now "check that the file exists and the drive is mounted" on every single thing I try to play. 1291-158e5b199, available with plex pass). Please verify that the file exists and the necessary drive is available". If this resolves the issue, check for missing or bad subtitle files that are associated to the movie, or simply replace the subtitle files with new, good versions and try enabling subtitles again. The linux rule states that one unprivileged user (plex) cannot see another user's files (what's in your home directory) without express 'read' permission being granted. So here is what I've got so far: SMB and Plex are running. 27. S: this issue is present in latest version of Plex also. Scan Library Files not working after upgrade to DSM7. moviegeek80 February 19, 2024, 7:34pm 1. This is the case when its either local or remote & the Movie library works fine for me and other users in my household I did the recommended of checking the file locations and May 3, 2015 · Turns out this was occurring because I had enabled encryption on my home folder. “Playback Error Please check that the file exists and the necessary drive is mounted” Mac OS Catalina External USB drive has worked Go to an ep/movie that has this issue and click on the 3 dots "" on the left and click "info". Replace plex with your username, and save the file. " I'm not really in the mood to move everything back to the array to test it out right now, but maybe soon just to see if that's the underlying issue. Jan 7, 2021 · Server Version#: DSM 6. I have updated to DSM 7, and also updated plex. Click the Permissions tab. Please verify that the file exists and the necessary drive is available. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. Depending on the model Synology NAS you have, it’s usually a good idea to give Plex about a minute to perform it’s First-Run where PMS creates all the directories and basic files, including the master database, it will use. Source: Android Central (Image credit: Source Dec 9, 2023 · Plex and Unraid were working perfectly for years. 031 [11488] ERROR - Couldn't check for the existence of file "H:\Media\Movies\Joker (2019)\Joker (2019). I get error: Please check that the file exists and the necessary drive is mounted. Install the package again Fresh. tv/desktop. I tried updating today in case that’d fix it, how Dec 29, 2020 · Please check that the file exists and the necessary drive is mounted. Restart your Raspberry Pi to apply the changes: sudo reboot. 26. Within Plex Web App, both from the Server as well as from a local client, within the Folders view every attempt to play an audio file located in the root directory by clicking the ‘play Dec 25, 2013 · Find this line: PLEX_MEDIA_SERVER_USER = plex. log (1. Which obviously will not work on slower Arm type syno boxes. Apr 11, 2020 · Click “Plex Media Server”. Kinda looks like a permissions issue maybe, but I've never had this issue before. Restarting plex server AND the android TV app seems to fix it until the issue is encountered again. Jul 9, 2023 · Step 2: In the window, type “sudo dpkg –list” to see all the items installed on your computer. 7998. Click Edit. Please check out this support article here on how to resolve a channel playback issue. txt. 3-25426 Update 3 Player Version#: 1. Fix 8: Contact Plex. It sounds like it might be a network issue (although nothing has changed on the network). 4897-411e7667f-x86_64_DSM7 (this is the Intel 64 bit version downloaded from Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD Aug 2, 2021 · Server Version#: 1. All thumbnails are displayed but when I attempt to play them I get "Please check that the file exists and the necessary drive is mounted. " I have read many posts on here but my brain just gets Dec 9, 2023 · This past year something seems to have happened. Mar 9, 2021 · I’ve probably screwed something up because even now on the plex tv app it says “Playback error-Please check that the file exists and the necessary drive is mounted” Even though the drive is atttched to the computer and I’ve played videos through the web app. Mar 28, 2018 · The Plex Media Server is an awesome package enjoyed by millions. Permissions on shared folder /Media (folder above, same folder) Users in Group 'Admin'. 87-87488d5a. If you set all the files to be available to root only, then nobody else can access the files. Then disable media deletion for security afterwards until you need it next time. People outside my network can no longer access the server and even inside my network, many titles were showing as unavailable (Please check that the file exists and the necessary drive is mounted. ha pm xt ql xt fc bn tm pu wk