1 Credit status indicator Normal credit balance: LED in green Page 28: Emergency Overdraft (Optional) Mar 27, 2024 · Have your meter number ready. Another problem with the MOJEC prepaid meter is the beeping sound of the alarm. bd is the customer portal for DESCO smart prepaid metering system. Eskom has a central Online Vending Server (OVS) to sell electricity directly to Vending Agents. May 11, 2020 · How to Resolve Prepaid Meter Issues in Nigeria. What this means is that at that point in time Mar 3, 2022 · Hi, dear esteemed customers, in this video we walk you through our process for getting access to tamper codes for your prepaid meter and how you can also cle Jul 2, 2023 · Conclusion. You had to buy your electricity (or water) up front, which meant going to your local convenience store, handing over your cash, going back to your home and enter a 20 digit code into your Nov 2, 2021 · Hence, it is no surprise that electricity distribution companies have been patronising MOJEC. ) – static meters for active energy (classes 0. Apr 16, 2024 · How to Unblock Your Prepaid Electricity Meter. Apr 4, 2023 · Hey guys [Electricians, Electrical students, and Utility Customers. However, fear not, as there are steps that can be taken to rectify this issue and restore functionality to your Hexing prepaid electricity meter. Introduction Are you a South African resident struggling to reset your Conlog prepaid meter? We understand the frustration this can cause and have put together an informative blog post to help guide you through the necessary steps. Feb 1, 2022 · A friend told them about prepaid electricity plans. The customer buys electricity in advance by paying at any of the Vending office. Skip to content Call Us Today! 087 809 0432 Page 1 Information in this document is subject to change without notice and does not represent a commitment on the part of Merlin Gerin SA (Pty) Ltd t/a Conlog. ALSO READ: The new Hexing Yaka Prepaid Meter: All you need to know about these devices. Jul 21, 2024 · What is a Prepaid Electricity Meter? If you live in Texas, you are familiar with prepaid electricity, or pay as you go electricity, but how does electricity prepayment work? In the US, prepaid energy is made possible by smart meters. info@conlog. People can buy units , commonly known as tokens, for any amount just like airtime, and monitor the usage. Page 35: Measurement User manual for G3 Measurement Meter connection ⚫ Single-phase two-wire meter is wired with L1 and N. If not, users won’t be able to recharge and will be left without access to electricity. A manipulated meter does not perform as it should. However, it can easily be converted into a split meter by connecting the Customer Interface Unit (CIU), moving the meter outside the household, and installing it in a secure locked Jul 28, 2020 · Two isolated switches need to be used here; these two will be placed between each of the municipal board and prepaid meters, then for building with units and as an existing home with unit meters, the purchased or new prepaid meter should be placed between the unit distribution board and the unit meter. IEC62056-62 Electricity measurement – meter reading, tariff control and load control data exchange : Interface IEC62056-46 Electricity measurement – meter reading, tariff control and load control data exchange : HDLC protocol data link layer IEC62056-53 Electricity measurement – meter reading, tariff Hexing prepaid meters are commonly used in households to monitor and manage electricity consumption. Oct 23, 2022 · A well-functioning meter is integral to the recovery of consumption costs and the avoidance of the ramifications of the electricity theft. See full list on briefly. Hexing Prepaid Electricity Meter. org. Step Three – Punch in your first key change number (from step one) into your meter and then punch in your second key change number (from Citiq Prepaid) into the meter. They wonder if that could be the best fit for their little bungalow. In the stand-alone configuration, the meter is typically installed inside the household. applications@george. This token is understood by the prepaid meter as an amount of electricity units (KWH). After receiving your MOJEC Prepaid Meter, wait for an SMS to be sent to your mobile phone within 72 hours (3 days). The zero-line enters and doesn’t enter to the meter. 2. The consumer can reconnect himself by buying more electricity and recharging the meter. This is a popular footprint for prepaid meters as many meters can be installed together in one enclosure. Apr 8, 2024 · Prepaid electricity meters have become increasingly popular for their convenience and cost-saving benefits. Historically, prepayment metering system dates back to over 100 years. Read on for a comprehensive overview of what is required to reset your Conlog prepaid electricity meter. Reset meter. This is because it’s an unauthorized external interference on your Jul 2, 2023 · How to Get Tamper Code From PHED (Port Harcourt Electricity Distribution Plc) To get a tamper code, call 070022557433, 09087838800, or 09087838801 to talk to a customer care agent who will give you a tamper code that you can input on your prepaid meter to regain access and power. 809. Dec 7, 2020 · 2. A single phase, stand-alone or split prepayment meter in a BS housing. Dial 8888 and enter again. Note that your personal details will be kept confidential and will be purely used to have your recharge token reach you via SMS and email. By understanding the common reasons why your token might be rejected and following the troubleshooting steps outlined above, you’ll be well on your way to resolving the issue and getting Electricity has become somewhat of a basic need, and prepaid electricity meters are being installed in many homes as a way of monitoring and regulating their electricity usage. co. This code is provided by Straton Prepaid and is essential for resetting the meter. When this happens it results in the meter showing an “ERROR-30” when you try to load prepaid units. Recharge Your Prepaid Meter: If the beeping is due to low credit on your prepaid electricity meter, the most straightforward solution is to recharge or top up your meter. Conlog Prepaid Meter Reset Codes. za Jun 11, 2024 · Alarm bells . You can now register for the Citiq Prepaid Meter Management System to purchase tokens immediately. The Cashpower Gemini is a single-phase, keypad-based, stand-alone or split prepayment electricity meter in a compact BS housing. The Solution: Don Jun 23, 2015 · This code is then transformed by a software inside your prepaid electricity meter into a token. za There are two ways to detect signs of prepaid meter tampering: The first is that the meter will attempt to detect whether somebody has attempted to interfere with the operations of the meter. And so, to use a function, for instance, to know your last entered token, then the correct code format is Q817 to perform the specified function. Our core lines are locally designed and manufactured to meet our unique market requirements and to ensure that we promote proudly South African products. Postnet Suite 013 Private Bag X11 Halfway House 1685. docx May 9, 2022 · Tshwane prepaid meter problem / fault finding checklist: This guide has been cobbled together from my own experiences with my residential Tshwane PCMA prepaid meter (PCR421) and keypad (KY124 Our meters will not stop working on 24 November 2024, but will only stop accepting the current generated tokens. 816. Jan 28, 2022 · Electricity users who have prepaid electricity smart meters in their homes need to contact their electricity provider to check if their meters need upgrading. This is known as TID roller over that upgrades the prepaid meter. Congratulations, you have successfully switched to Citiq Prepaid. e. In this blog post, we will discuss common problems that users may face with Hexing prepaid meters and provide potential solutions to reset them. You can also email your query to elec. Here you can login to your account, check your balance, recharge your meter, view your consumption history and get customer support. Following the steps outlined in this article, you can upgrade your prepaid meter, enjoy the benefits of improved energy efficiency, and avoid issues with your prepaid meter. If you erroneously bought for a different meter number, your meter will automatically reject that token. For more information please contact admin@recharger. In the past prepaid metering meant that you had a prepaid meter installed with a keypad inside your home. Pucci warned that update codes (also known as key change tokens) must be entered into the meters before 24 November 2024, or the smart meter will stop accepting new credit tokens. You can get a prepaid meter either by conversion or through a new connection: For a conversion (change from a post-payment meter to a prepaid meter), send your request to [email protected] or visit your agency. za Sep 22, 2020 · The Hexing Yaka Prepaid meter has an LCD display and keypad input which users will recharge using Tokens they buy. Join the POISA platform and enjoy the benefits of smart prepaid metering. Over the years, these meters proved inefficient. Eskom and all the electricity distributors in South Africa are required to recode Jul 2, 2023 · Are you wondering how to activate your MOJEC Prepaid Meter? Follow these simple steps to activate your MOJEC Prepaid Meter: Choose the type of MOJEC Prepaid Meter that suits you and order it from your electricity distribution company. In some cases, clearing a tamper condition on a Hexing meter may require a tamper reset code. Please also consider using less appliances at once as well as upgrading your supply. While many think this is a great way to avoid paying for electricity, it only causes your meter to go into tamper mode. In multi-let properties, the sub meter only records a portion of the consumption for a specific area i. But, what is a prepaid electricity plan? A prepaid electricity plan is a plan that allows you to pay for a certain amount of electricity ahead of time. Feb 6, 2023 · List of Hexing Meter Codes. Overall, another 5. ⚫ The single-phase three-wire meter is divided into two types. Prepaid electricity meter. WhatContinue reading "How To Reset Conlog Prepaid Meter" May 30, 2022 · Tampering with meters is both unlawful and extremely dangerous due to the potential of electrical injury. Some meters may require entering a specific code or sequence to perform the reset. The term DIN derives from the original specification published by Deutsches Institut fur Normung (DIN) in Germany, which was then adopted worldwide. We’ve all seen it: You buy R500’s electricity at the beginning of the month and get a certain number of kilowatt units. If your prepaid meter uses a card, take it out, wipe it gently User manual- HXE310-KP Low balance alarm To remind customers to recharge the meter in time, the meter provides a credit balance alarming that functions as both a visual alarm and audible alarm. You can compare a prepaid electricity plan to a prepaid cell phone service. Once the amount is exhausted the meter automatically disconnects the supply after providing an alarm. If you are running low on credit, you will need to top up your meter to Enter the 20-digit electricity token into your prepaid meter using the keypad, followed by the Enter key. Tenders for Vending Agents are typically issues every three- to five- years, but a vending agent is required to develop their own Vending Clients that can communicate to the Eskom server via the standard XMLVend protocol. Press the enter button. 6 million prepaid electricity meters under their control before the meters become non-operational on 24 November 2024. Upgrading your prepaid meter is vital in managing electricity consumption and reducing energy bills. In a bid to bypass paying for electricity bills, some meter users ground the neutral wire in hopes of cutting the electricity circuit. After successful pairing, the display will show OK. Cape Town XpressPrepaid is a leading prepaid meter supplier offering a comprehensive solution including installation, management and support of electricity, water and gas prepaid meters in South Africa 084 558 9360 sales@xpressprepaid. Before taking any further action, make sure that you have sufficient credit on your prepaid meter. 817. Resetting a prepaid electricity meter varies depending on the specific model and manufacturer. Press 999 on your meter, and you will immediately see “Reset” on Everything you need to know about Prepaid Metering. May 9, 2018 · Make sure you are in the section for prepaid payment (prabayar), and not the postpaid (pascabayar) section. The number under the barcode is the account number. Jan 25, 2023 · Unless updated and reset, prepaid meters (electricity, water and gas) will not accept new prepaid credit tokens after the 24 th November 2024. And arguably nothing else adds to this confusion more than block tariffs. The Conlog BEC 44 Wireless Prepaid Meter is a single-phase STS pre-payment electricity meter with a DIN rail mounting and is ideal for residential applications. Jan 31, 2022 · Trouble Recharging Prepaid Meter. Why Is My Prepaid Meter Rejecting African Utility Week – May 2017. za and or accounts@george. Meter interference. Generally, you will need to locate the reset button on the meter and press it for a few seconds. Landlords will learn what happens when a tenant bypasses the Metro Prepaid electric sub meter, how to monitor that and what to do to get the sub meter workin Released 7/38 Introduction The Cashpower Gemini PLC Split Meter is a single phase 80 Amp split prepayment meter in a British Standard housing that uses Power Line Carrier (PLC) communication technology between the meter and the customer interface unit It is ideal for replacing conventional meters in existing apartment blocks and established CIU-PH04 Customer Interface Unit Product Overview CIU(Customer Interface Unit) is combinedly used together with split type prepayment keypad meter, with main functions as following: display, communication, keypad input, credit alarm, etc. eneoapps. Citiq Prepaid Capital Hill Morkels Close Midrand. The Data processing Unit consists of MCU and Data Memory Dec 31, 2020 · The cable that supplies the property with power (alternating current) is subject to many interferences and attenuation that can sometimes affect the communication between the meter and the keypad. Feb 19, 2021 · After the prepaid meter registration, once your meter has been commissioned from your electricity supplier board, you’ll receive a meter activation token via SMS within 48 hours of commissioning. However, like any electronic device, these meters can encounter issues that may require a reset. Simply dial 042 on your prepaid meter and hit enter, and the beeping sound will seize. A well-functioning meter is integral to the recovery of consumption costs and the avoidance of the ramifications of the electricity theft. ) – Particular requirements –Part 21: Static meters for active energy (classes 1and 2) IEC 62053-22 Electricity metering equipment (a. If you want your electricity bill to fall away and you are the only user on the property, then you must contact your local council directly. May 2, 2024 · What to do about updating prepaid meter software? To speed up the process, the STS Association, the Association of Municipal Electricity Utilities of South Africa (AMEU), SALGA, the South African Revenue Protection Association (SARPA) and Eskom “strongly jointly recommend and encourage that electricity and water utilities (includes Eskom and municipalities) implement the customer services Use the meter number on your card or receipt to buy your prepaid electricity. 2 and 0. All Hexing Meter codes follow a mandatory Q+ code format. gov. 18 million prepaid meters need to be updated over the next five and a half months, at a rate of nearly 31,000 meters per day. Sep 13, 2023 · Use 990 then press enter on the card reader,if the code didn't respond then use the following codes00009998888Do share your feedback below, comment and share Manage your own Metering Enterprise Recharger offers tailor-made business opportunities to suit all your requirements. As with other meters in Nigeria, the prepaid meter is sometimes affected with faults and problems, which can hamper its functionality. Jun 4, 2024 · By understanding the causes of meter tampering, knowing how to identify your supplier with your meter number, and following the correct procedure to obtain a tamper reset code, consumers can effectively manage and resolve issues with Hexing prepaid electricity meters. Indeed, the Jun 4, 2024 · In the event that your Hexing prepaid electricity meter goes into tamper mode and you require a reset code from your supplier, you can take the following steps: Contact Your Supplier: Reach out to your electricity supplier through their customer service channels. With a prepayment meter, you don’t receive an energy bill, instead, you pay for your energy consumption in advance through a smart card, key or voucher. Hexing as the main sponsor of the event had a great influence on or The South African prepaid electricity market can be confusing. Many will be asking questions like ‘How can I stop the beeping sound coming from my prepaid meter?’. Understanding these codes can be helpful for troubleshooting and maintenance purposes. Cancel alarm. Apr 3, 2024 · VI. Purchase a prepaid electricity voucher or credit from your electricity provider or an authorized vendor and input the code into the meter as instructed in the user manual. We will issue a 20 digit tamper reset code. Rest assured, Enbaya is on hand to help our prepaid meter users make the change during what is called […] In terms of the STS standard the meter requires 2 token codes to change the key. Please note Tshwane Prepaid only dispenses electricity tokens for meters managed by the City of Tshwane; Register in order for us to have you on our database for future prepaid electricity purchases. When asked, enter your meter number, which is the number written under the barcode on your meter (see illustration). 4. c. Apr 25, 2024 · Prepaid electricity meters can be a convenient and cost-effective way to manage your electricity usage. This error indicates that your meter has been overloaded with too many electrical appliances. The prepaid meters are come from some of the top manufacturers in the country, while our STS certified prepaid vending system offers supreme convenience. However, when issues arise, it can be frustrating. We supply a full range of prepaid electricity and water meters from the country’s leading manufacturers, coupled with our cutting edge, customer tailored vending solutions. What is the difference between the landlord meter and an electric sub meter? A landlord’s electric meter from the electricity company records the total utility consumption of the whole property. If a landlord discovers that a prepaid meter has in fact been tampered with, at their discretion, they can; A DIN rail is a standard type of metal rail that is widely used for mounting circuit breakers. This is a special video regarding the HEXING Prepaid meter 2021/2023 Model, Kindly Watch Jul 3, 2023 · Eskom recently announced that they will be starting a National roll-out to update the 6. Please switch off all appliances for 30 minutes and wait for the meter to reset. MOJEC Prepaid Meter Problem Alarm. You purchased for the wrong meter. Nov 9, 2023 · Check if you are you affected by the TID Rollout: If your prepaid meter stops accepting new tokens on or after 24 November 2023 then the problem is most likely a Token Identifier (TID) fault and you will need to update your prepaid meter (electricity, water or gas) by purchasing more units and following the instructions printed on your receipt. A prepayment meter, also known as a prepaid or pay-as-you-go meter, is an electricity and gas meter that allows users to pay for their energy in advance. Citiq Prepaid provides effective and reliable prepaid electricity and water meter solutions in South Africa – at affordable prices. If this is the case please contact the Citiq Prepaid Call Centre for Oct 20, 2023 · With regards to the main utilities plans to recode existing meters Eskom has provided an update on its meter recoding initiative for all its customers and says that it is on track to meet the November 2024 deadline to recode around 6. The CIU (keypad) Shortcodes for the Hexing Prepaid Water Meter: 600: Total water consumption volume 601: Meter balance 602: Current date 603: Current time 604: Meter number 605: SGC number 606: Valve operation reason 607: Meter alarm status 609: Tariff index 610: Overdraft limits 611: Emergency overdraft 612: Cancel audible alarm 613: KRN 614: Total recharge water volume 615: Last recharge 3. Aug 26, 2020 · If the UIU is not communicating with the energy meter, you can pair it again by typing 1593570 and the 11 or 13 digit meter number, then press the enter key (red or blue). prepaid. By Kirsten Kelly “In laymen’s terms; current pre-paid metering software that is used by utilities around the world will expire after 24th November 2024. . Apr 12, 2018 · Approximately seven million prepaid electricity meters in South Africa need to be reset before November 2024, as the metering system that runs the credit tokens will run out of numbers at this time and all existing meters will stop accepting credit tokens. 6. I love my prepaid meter so much, Can I move with it? This question might sound funny but truth is that most people are in love with their prepaid meters and cannot afford to lose it due to relocation, Reasons being that they might not have a prepaid meter in their new residence. Step 3: Obtain the Tamper Reset Code. To remove the Tamper Mode on your prepaid metre for Enugu Electricity Distribution Company (EEDC), send a WhatsApp message that includes your Name and Prepaid Meter Number to 08150826060 or 08150826061 and the Tamper Code will be sent to you. Check Your Credit Balance. This is 10 years after the utility knew the project was required. The Hexing HXE115-KP are single-phase, domestic electricity prepaid meters, designed for reliability, accuracy, and ease of use. For a new connection, fill in the online form at https://connection. 8 Million pre-paid meters. 4) What happens when I forget to top up my meter? When meter balance reaches zero, the meter switches off the electricity that powers your house. Short code: #073# This short code will display the last abnormal trip event that caused the consumer’s load to be disconnected. May 29, 2023 · Fix Prepaid Meter Tamper Mode in Enugu. 5) IEC62053-23 Electricity metering equipment (a. What are KPLC prepaid meters? As electricity became a necessity, the Kenya Power and Lighting Company (KPLC), now Kenya Power, connected households to the grid and installed post-paid meters. . Like many other Memmcol prepaid meters, there are several codes for different purposes, including resetting your meter. What this means is that you cannot load a token you bought for meter A on meter B. And if you have not received your meter activation token, please visit any preferred electricity office close to you to lay your complaint. A smart meter is an electronic device that monitors and measures your home’s energy usage in real time. It is an ideal unit for rental properties, whether it is an existing or new installation in domestic homes, cottages, townhouse units, complexes, flats or shops. However, like any electronic device, they may encounter occasional issues that disrupt servi | Africa Distributors for all products of Zhejiang CHINT Instrument & Meter Company Limited Mar 27, 2024 · My Hexing Prepaid Electricity Meter Has Gone Into Tamper, What Now? In the realm of prepaid electricity meters, encountering a tamper condition can be a source of frustration for consumers. The meter number is printed on the meter and on your customer card, which you use to buy credit. Here are some common Conlog prepaid meter reset codes and their meanings: 1. Buy from an Eskom appointed/accredited legal vendor. com (also available on WhatsApp 695 51 11 11 ). com +27 (31) 268-1111 +27 (31) 268-1500; 21A Woodlands Office Park, Woodmead, 851 Woodlands Drive, Johannesburg, 2080 IEC62053-21 Electricity metering equipment (a. ) – Particular Cashpower Prepayment Metering Cashpower Gem Lite User Guide Document version: 0. 10 Date: 14/06/2011 Corresponds to Filename: User Manual Gem Lite. Oct 12, 2020 · 1. desco. To reset, follow the steps below: Enter 990 on your meter. Here is a list of all the serial of shortcodes for customers to get meter information and make relevant operations through the keypad. A reset token will be generated and shared to our esteemed customers via SMS that will make the meter work and accept tokens again. room, apartment, flat etc. If it does so it will go into Tamper Mode and stop supplying electricity. Power overload , Current over load, Thermal overload, Over voltage, Under voltage, Line/load reversal, The meter has run out of allocated consumption (over consumption). If your prepaid electricity meter is blocked, there are several steps you can take to unblock it: 1. Prepaid tokens are also available at leading supermarkets, banks, or you can use the internet alternatively your cellular phone to get electricity through online vendors or your bank. Here is a video to show how to use your Hexing electricity smart meter customer interface unit. Clients will easily be able to purchase tokens for their prepaid electricity Simple guide to the 2024 Token ID (TID) Rollover Prepaid electricity meter software must be updated by 24 November 2024. Mine is a Hexing HXE34 meter and customer interface unit is C Jan 15, 2024 · If you are having difficulties after linking your NIN with your meter number and your meter still says failed when trying to load token, Try this; Put a lithium battery in the meter box and connect it to the power source and wait for it to connect successfully, it worked for me this way, Note: it may not work without battery in the meter box and keep saying failed. The African Utility Week (AUW) was held in Cape Town from 16th to 18th May 2017. When used in the stand-alone configuration, the meter is typically installed inside the household, but can be easily converted into a split prepayment meter by simply connecting the customer interface unit (CIU). za; alternatively you can call us on 087 158 4800. No part of this document may be reproduced, transmitted, transcribed or translated into any language without express written permission of Merlin Gerin SA (Pty) Ltd t/a Conlog. No, we cannot replace a Council or Eskom meter – please contact your electricity service provider to request this. Call Centre for queries regarding prepaid meter issues – 044 801 9218/9229 or after hours to 072 501 1843 and have your Municipal Account Number and Prepaid Meter Number handy. Sep 13, 2023 · 99 (Meter number) Memmcol Prepaid Meter Codes. Last credit time. You then make another R500 purchase a couple of days later and get almost 50% less units! Jul 18, 2019 · Note: Be sure to follow the steps based on the model of your meter. Oct 26, 2021 · Prepaid electricity in the main, is quite a good concept to look into if you are still running a post paid system and are struggling with exorbitant monthly fees and costs. So, it becomes important to understand the MOJEC prepaid meter, and what might be causing it to malfunction. Hexing Single Phase HXE115-KP Electricity Meter. Usually, tokens are generated for the specific meter it was purchased for. Conlog prepaid meters may utilize reset codes to perform various functions, including resetting the meter or accessing diagnostic information. If you have a problem recharging your prepaid meter, simply take the following steps to rectify it. oj ua co dx wa sh py yy zv fw