Windows hello face this option is currently unavailable windows 10 dell 18363 Build 18363 (version 1909). I'm back on an Insider build now but the problem started when i put a fresh retail Windows 10 on. Open Windows Sign-in settings. I tried all different things suggested on this forum without any success. May 26, 2022 · It worked perfectly in Windows 11 (and in Linux with howdy). " Is there a reason why it is like this? Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. and then it says 'we could not find a camera compatible with windows hello face'. Back to top Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Feb 13, 2018 · Hello there! I just got my new XPS 15 9560 (cnx95606) yesterday and after playing around to get a sense of it, I found out Windows Hello is not available on this device. I look forward to helping you. I don't know what to do. Back to top Apr 17, 2020 · Both of these options worked before the windows reinstall. (Windows Hello) This option is currently unavailable . Back to top Oct 13, 2024 · In this informative video, we will guide you through the process of resolving the "This Option Is Currently Unavailable" error associated with Windows Hello Dec 18, 2024 · Hello, I’m experiencing an issue with Windows Hello on my system. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Windows Hello Facial Recognition is more secure than most facial recognition technologies, and it requires a webcam with IR (Infrared) capability I checked the specifications of your laptop, that does not have an IR webcam, below is a list of the Dell laptops that are compatible with Windows Hello Facial Recognition: Mar 2, 2022 · In settings, Windows hello options for the PIN, fingerprint and facial recognition all read "currently unavailable, try again later". Right-click on the Start icon and choose Run. Nov 21, 2022 · 6. You may need to reregister your Hello options if needed. Try using Windows Hello fingerprint authentication again. Try resetting Windows Hello settings: Open Settings, select Accounts > Sign-in options. The camera specifications are as follows: HD RGB camera with CMOS sensor technology. Microsoft is aware of this issue, which might be resolved with a Windows 10 update, so before we start, ensure that your Windows 10 is updated with the latest patches. But then out of nowhere it Oct 26, 2021 · This tutorial is about how to fix windows hello face this option is currently unavailable we couldn't find a camera compatible with Windows Hello Face. Aug 21, 2024 · You can resolve this error by updating your computers operating system to Windows 11 (22H2) or newer. Go to Start > Settings > Accounts > Sign-in options. 1. Try using the Registry editor, follow the steps below:. Now: - The camera works fine in the Camera app - Under 'Windows Hello Face' it says "This option is currently unavailable' - "Windows Hello Fingerprint" will let me start to set it up, but the scanner never registers my finger print If you are experiencing another issue with Window's Hello Biometrics, then check out the following articles from Dell: What is Windows Hello? How to Configure Windows Hello in Windows 10 for Biometric Scanners; Windows 10 Hello Facial Recognition feature - supported systems and requirements; Windows Hello setup not functioning after Fall If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Everything works fine but when I try to set fingerprint in settings, it shows Windows Hello Fingerprint is currently unavailable. I feel like I've tried everything- here's a list of what I've done so far to try and get things back up and running. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Nov 14, 2019 · Hi - I used to have Windows Hello Face running on my Surface Book with no problems. Reboot the device and start the Windows Biometric Service service as in method . Back to top It sounds like your facial recognition (windows hello) is currently unavailable on Windows 11 Insider Dev channel. For automatic scans of missing or outdated drivers, we recommend using specialized software. Setup Face Recognition again - Once you have done this click on the Win Start Menu and type HELLO and select SETUP FACE SIGN-IN System Settings Option from the dropdown list. Aug 15, 2020 · Suddenly my face recognition is not working. -Select remove to remove the face scan or fingerprint reader. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Nov 17, 2021 · PIN (Windows Hello) This option is currently unavailable | Windows 11 | fixed this problem Jan 7, 2025 · 3. Try again later. Back to top May 20, 2021 · Hello, I am trying to set up Windows Hello with my new webcam. Option 2: Restart Biometric Services. Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. 3 Ways to If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Any advice would be very much appreciated. Hello, I use a Huawei Matebook 13 i7 from 2020 and I get the following message when I try to unable Hello Face : This option is currently unavailable - click more to learn. Feb 3, 2022 · PIN (Windows Hello) (Windows 11) - This option is currently unavailable I had an issue on my personal laptop where my organisation required that I change my pin. But now windows hello does not work. Help! ***Moved from: Windows 10 / Windows Hello, lock screen & sign-in*** How to Set Up Windows Hello Facial, Fingerprint, and PIN Recognition. Under "sign in options" in preferences there is a "Windows Hello PIN" that says "this option is currently unavailable. Back to top Sep 10, 2020 · 9. Mar 1, 2021 · I love Windows Hello and that unlock screen feature that uses my webcam + infrared lights to detect my face and unlock Windows 10 (on my XPS 9370). I've done a search and tried the following things: Uninstalled the camera in Device manager, restarted and reinstalled. Thats absurdit was working fine a couple of days earlier. Please fix it If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Back to top 91K subscribers in the Dell community. Dec 9, 2024 · If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Back to top Jan 21, 2022 · Initially windows hello face has worked fine but Recently i have changed my hard drive and reinstalled windows 10. Click Set up and follow the on-screen instructions to scan your face. Now: - The camera works fine in the Camera app - Under 'Windows Hello Face' it says "This option is currently unavailable' - "Windows Hello Fingerprint" will let me start to set it up, but the scanner never registers my finger print Jul 27, 2019 · Thankfully, it's easy to enable the "convenience pin" functionality, which as a side-effect also enables Windows Hello Fingerprint sign-in and Windows Hello Face sign-in. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. May 15, 2024 · Under the Sign-in Options, The Facial recognition (Windows Hello) feature, which I expected to use, shows an error stating - "This option is currently unavailable. Check if the Windows Hello option is now working. Whats funny is on a Windows 10 box i was able to setup just fine but I Sep 30, 2019 · With regard to this incident on windows hello face not working on my dell Inspiron 5390, first I recommend using the tool: Use the System File Checker tool to repair missing or corrupted system files Oct 11, 2024 · 5 best face recognition software for Windows 10/11; Fix Windows Hello Face: This option is currently unavailable; Microsoft’s Build 27813 to Canary channel completely removes Location History; Microsoft’s March 2025 Patch Tuesday updates for Windows fixes 7 Zero-Days and 57 security issues Oct 17, 2023 · How can I fix Windows Hello PIN This option is currently unavailable? Before we try to fix it: Make sure that your Windows 10 is up to date. sure you were using Windows Hello face recognition on Windows 10 Apr 24, 2020 · I just got my Dell Inspiron 14 7490 laptop today. I have gone to the Lenovo site to install drivers to try and get everything updated. . When I go to set up a new pin as this is what it tells me to do to set up my windows hello face again it says that my device does not meet the requirements of the organization for windows hello. Mar 21, 2024 · Windows Hello Face This Option Is Currently Unavailable Windows 11 | NetSavantsWelcome to NetSavants! In this troubleshooting guide, we'll address the issue These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Had all three features set up and then one day randomly my computer, a Dell XPS 15 2 in 1, randomly disabled these features. Press Windows key + R key together from the keyboard. Therefore, I can't even change my pin. And I want it back. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. Subsequently I have redone my PIN (worth noting a 6 vs 4 digit PIN mandatory now). Windows 10 says: This option is currently unavailable. Aug 17, 2019 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. This should open up the Sign-in options settings window. updated to the most recent windows 10. Method 2. Once you open Run dialog box, insert services. Thanks! Carl B If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. It should now work properly. When i go into Sign-in options it says “This option currently unavailable”, I went into the device manager and removed the facial recognition driver so it can re-install hoping it would resolve the issue but no dice. reinstalled. I have the message stating for windows hello face, fingerprint, and hello PIN "This option is currently unavailable- click to learn more" and when I do click "this device doesn't meet your organization's requirements for Windows Hello". I loved windows hello face, very convenient. please help thx Nov 25, 2021 · I am currently encountering the same issue. It gives me the option to remove my PIN; I have done so. Oct 18, 2020 · My Windows Hello, Fingerprint, and PIN says "this option is currently unavailable" My hello face has never worked despite my device having a camera. If you are referring to the remove option by going to settings > accounts > sign-in options, as you can see in the image I posted the option to do that is grayed out so I cannot do that. What to do ? Oct 20, 2021 · Windows Hello Fingerprint-This Option Is Currently Unavailable. Apr 17, 2020 · Both of these options worked before the windows reinstall. Nov 30, 2024 · windows hello security key/face/fingerprint says "this option is currently unavailable" ive installed latest drivers. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. The camera is working. I tried to troubleshoot, and I reset camera settings, but there is no option to set it up to begin with. (Creating it in other ways is also possible) May 8, 2020 · I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I have the latest Windows update. I have this since I bought this laptop 5 months ago. I am faced with the message " This option is currently unavailable - click to learn more. All options, including PIN, Fingerprint recognition, and Facial recognition, are showing as "This option is currently unavailable" under Settings > Accounts > Sign-in options. You should not have to do them all before one works, but please do them in order and don't skip Jun 13, 2020 · Now it lists all the windows hello options as "currently unavailable" and "something went wrong, try again later. 2. So Apr 16, 2024 · Hi,I have been having issues with my Windows Hello. For the past couple of months my Windows Hello has not been working - fingerprint scanner/pin/face recognition doesn't work, and under sign-in options, for all the Windows Hello features it says 'This option is currently unavailable'. Locate the data file under C:\Windows\System32\WinBioDatabase and delete it (if it cannot be deleted, rename it and delete it). " And yes, my surface is fully updated. I don't know whether it is a software or hardware issue, and first of all i have to know whether my laptop has a fingerprint reader or not. Nov 9, 2022 · Recently I bought a Dell Latitude 9420 from the Dell online store. Mar 15, 2020 · For some reason, it says that Windows Hello Pin and Finger scan are not available on my device. Not sure what changed. Windows Hello facial recognition works with a MIPI camera because ESS is now enabled by default in the most recent versions of Windows. We Couldn't find a Camera Compatible with Windows Hello Face | This Option is Currently Unavailable. " and "We Couldn't find a camera compatible with Windows Hello Face". Everything works perfectly fine except when I try to setup Windows Hello Face, it is showing this option is currently unavailable. Using the Group Policy Editor for the entire domain will allow this setting to automatically be applied to future installations of Windows 10, however you don't necessarily Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft 5 days ago · PIN (Windows Hello) (Windows 11) - This option is currently unavailable I had a problem with my personal laptop, my organization asked me to change my PIN after it didn't recognize my face and now it won't unlock with my face, so I had to remove the PIN, now it says this option is currently unavailable, and I can't set up any of the Windows Nov 29, 2021 · Hello! I have an HP Envy x360 with Windows 10 (latest version). See fixes here for Windows Hello Face Recognition: Apr 4, 2023 · Install any available updates. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Jan 21, 2018 · 3. g. I tried to set it up again in settings but it says that "This option is currently unavailable", and then "Something went wrong. How to Set Up Windows Hello Facial, Fingerprint, and PIN Recognition. Windows 10 detects my webcam but when I go into Settings to setup Windows Hello, it says that this option is currently unavailable. It is suggested to take the following steps: Check and update your Windows to the latest version: Select Start > Settings > Windows Update > Check for updates. This has never been the case ever on my computer (Acer Spin, Windows 10), only the Windows Hello Face interface was ever unavailable. It's Showing that this option is currently unavailable and it couldn't find compatible camera. Now: - The camera works fine in the Camera app - Under 'Windows Hello Face' it says "This option is currently unavailable' - "Windows Hello Fingerprint" will let me start to set it up, but the scanner never registers my finger print May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Aug 13, 2021 · This option is currently unavailable - click to learn to more. Looking for some help on this issue. 0. The following article takes you through the steps required to use Windows Hello to Ever since I got my computer set up I can't seem to get my windows, hello to work on my PC. It started with my previous laptop which I replaced recently, Windows Hello facial recognition was already set up on it. 4. Jun 18, 2021 · Everything works fine but when i try to set fingerprint in settings it shows windows hello fingerprint is currently unavailable. I used to have the fingerprint and PIN working up until a few days ago, but I turned the PIN off because I wanted to change it. Back to top Jan 10, 2025 · Method 2. The issue occurs after rebooting or resuming from hibernation or power. When I went to account>Sign-in options, its saying windows hello face recognition option is currently unavailable. My windows Hello Fingerprint says this option is currently unavailable and i cannot find my biometric device driver in my device manager on Dell XPS 15 7590. Something Went Wrong - Windows 11. -Configure Windows Hello. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. However, since I ran SupportAssist and Windows update on Feb 23rd 2021, this feature has stopped working. Uninstalled and reinstalled Windows Hello Face. From then it is displaying "This option is currently unavailable" and "we couldn't find a camera compatible with windows hello face". Enable "Turn on convenience PIN sign-in" using Group Policy. please let me know how to fix it? thank you Mar 2, 2024 · I have windows 11 Dell laptop that is brand new, it has all the recent updates, but the option for facial recognition is not available. and nothing I do works. we could not find camera compatable with window hello face recognition. I ended up removing the PIN and now it says that this option is currently unavailable, try again later. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Method 3. Mar 22, 2020 · Hi Dan. You may get this message while setting up your Windows he Oct 9, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. On the Services console, scroll and right-click Windows Biometric Service. Any ideas on how to resolve this? I cleared the TPM but no luck. Hi there! i just bought "Dell Inspiron 5502" and tried to set up Windows hellow face but I'm unable to do that. When I click it, it also says "Something went wrong, try again later". If you can't proceed to next method. I only set up PIN and Fingerprint during setup and I can still sign-in with them no problem, I just can't access them in settings. Checked the TPM hasn't been disabled Jul 3, 2021 · I recently bought an Inspiron 14 5000 2-in-1. When I try to setup Hello I get "We couldn't find a camera compatible with Windows Hello Face". I was able to set up my pin and fingerprint but I am not able to set up Windows Hello Face. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. I also have the "Facial Recognition (Windows Hello) installed in my Aug 24, 2021 · Harassment is any behavior intended to disturb or upset a person or group of people. Sep 24, 2024 · If you see the Windows Hello Face This option is a currently unavailable message on Windows 11; keeping your drivers up to date will make a difference. Back to top Jan 4, 2024 · Hello, im trying to setup Windows Hello in Windows 11 for a cloud software that uses facial recognition. Here i Jul 25, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. However, I have also found in the Internet many people with this same laptop who actually have Windows Hello. Windows Hello is a cutting-edge feature in Windows 11 that provides a more personal and secure way to access your device. For more information about Windows Hello, refer to KB article: What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. The following article takes you through the steps required to use Windows Hello to Dec 7, 2020 · Recently, I've had some issues with the Windows Hello facial recognition feature on my brand new Dell XPS 15 9500 that it sometimes doesn't work after the start up. The option to add a finger or remove the fingerprint are greyed out and not clickable. msc and click OK. After the following steps, you are set up with face, finger, and PIN recognition on Windows Hello: Learn about Windows Hello and set it up ; How to Sign in to your account using Windows Hello. " below that. If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Type regedit and Jun 16, 2022 · As far as I'm aware the Dell XPS 13 9305 is capable of using the Windows Hello Face feature, however, when I go to set up sed feature, I am met with "This option is currently unavailable", "We couldn't find a camera compatible with Windows Hello Face. I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) Software Device, restarted the laptop to prompt a reinstall of the driver, but the problem still persists. uninstalled. Under Windows Hello Face, click Delete. Here select WINDOWS HELLO FACE and re-setup your face recognition once again. Aug 12, 2019 · After that, on the Start button, then on Settings - Accounts and finally on Login Options. Remove Dell Data Protection If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. Back to top Jan 4, 2025 · Option 3: Sometimes it is possible that the problem occurs due to corruption or loss of the user account profile we are currently using. I then did a system reset (fresh install Windows 10) and Windows Hello seems to have gone offline. Then, I went to the device manager, uninstalled the windows Hello driver and tried to reinstall it again. Re-set the PIN in the user login settings and re-enter the face to see if the face recognition function can be restored to normal. Related: How To Fix Windows + Shift + S Not Working In Windows 10 The options to improve recognition and to remove this sign-in option are greyed out. Select Face Recognition (Windows Hello) and click Remove. Restart the computer, then go back to the login options, click Settings under Windows Hello Face, and follow the prompts to reset facial recognition. Dec 27, 2019 · Harassment is any behavior intended to disturb or upset a person or group of people. About Windows Hello, you must select the camera or fingerprint reader. i need to use a usb fingerprint scanner. Sep 22, 2020 · I just purchased a ASUS Zenbook Flip S and Windows Hello worked when I set up my laptop, however right after setup, Face, Fingerprint and PIN sign-in options all say "This option is currently unavailable". Threats include any threat of violence, or harm to another. There can be many reasons for the feature failing to work. Back to top Jan 11, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. Restart your PC and try to add a Windows Hello PIN again. Feb 1, 2020 · I did that and the network issue got fixed. We couldn't find a camera compatible with Windows Hello Face. Ensured all device drivers were up to date Apr 17, 2020 · Both of these options worked before the windows reinstall. Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Back to top Aug 30, 2021 · If you tried all the steps I gave which usually fix Hello Fingerprint including the Repair Install in Step 9, then look over this tutorial for a gold standard Clean Install which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. My Laptop has and HD 720p Camera with dual microphone. 5. windows 11 version 23h2. Let's try to create a new local administrator account from the command line and log in to see if Windows Hello works properly. Dec 28, 2019 · If the camera is not recognizing your face due to small changes, I would suggest you to kindly remove existing face ID and add your current face ID. Mar 1, 2020 · I am running windows 10 home version 10. kindly resolve this problem immediately May 27, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. Someting went wrong. Restart your computer. If you are experiencing the reported problem on computers that have been set up for an organization (e. Restart your device and attempt to log in using face recognition. nothing is working. Regards. By utilizing biometric authentication methods such as a PIN, fingerprint, or facial recognition, Windows Hello enhances your security while simplifying the login process. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. I am using Microsoft Surface Laptop 2 with Windows 10 Pro.
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